Cancellation

Cancellation

How to Cancel a Reservation

Just go on to our website and do the necessary cancellation yourself.

We offer a flexible cancellation policy should you need to cancel your reservation. Please read our cancellation policy carefully to avoid any confusion:

Sightseeing or activity Tours, Transfers, Tickets, package etc. – Free cancellation and /or as per policy stated at the time of booking by supplier or on voucher. TCS is not refundable, but TCS can be adjusted against your final tax liability with the government when you file Tax return in INDIA if you have provided the PAN number at the time of booking. This is as per LAW.

Stay - Free Cancellation and /or as stated on policy at the time of booking by supplier.

Car- As per 3rd party service provider and policy stated at the time of booking on website.

Bike - As per 3rd party service provider and policy stated at the time of booking on website.

Bus - As per 3rd party service provider and policy stated at the time of booking on website.

Train – As per 3rd party service provider and policy stated at the time of booking on website.

International Driving Permit - As per 3rd party service provider and policy stated at the time of booking on website.

Super Deal - Tours, Transfers, Tickets, package etc. - Full refund excluding TCS over and above policy stated at the time of booking by supplier or on voucher. TCS is not refundable, but TCS can be adjusted against your final tax liability with the government when you file Tax return in INDIA if you have provided the PAN number at the time of booking. This is as per LAW.

Email us at vacation@bookyourtours. in to do the necessary cancellation for SUPER DEAL at least 3 working days before the cut off day mentioned in the booking voucher/ Product listed online. Since SUPER DEAL section requires a manual cancellation the said processing time is mandatory. Any change date and time will be possible subject to availability, you must write to us at least 3 working days before the cut off day mentioned in the booking voucher/ Product listed online.

We offer a flexible cancellation policy should you need to cancel your reservation. Please adhere to our cancellation policy stated above to avoid any confusion

Individual suppliers or tour operators may charge a cancellation fee, depending on their company policy, which you can view at the time of the booking your trip. There are some fees which suppliers or tour operators need to pay upfront at the time of the booking, which are non-refundable. In this case, there is no refund available.

Gift cards are non-refundable in all circumstances.

If a supplier cancels a trip owing to force majeure, a full refund will be offered. If you fail to pay for a trip or service, or make a payment but then subsequently withdraw it, you will be deemed to have cancelled your booking and this cancellation policy will apply.

What CANNOT be Refunded:

TCS amount cannot be refunded.

Any person failing to appear on the day of departure or check in will not be refunded.

No refund will be given for any portions of the tour unused by the traveler due to his own circumstances (including his airline, country policy, visa issues, after tour departure). However we will do our best to put your request and circumstance to the supplier, you are also advised to reach them and get their reply on email and share with us..

Amount towards any cancellation done with supplier directly, and out of our website policy for cancellation.

For any issues you can write to us as at: vacation@bookyourtours.in, it can take up to 5 working days to respond.

Refund

All refund will be processed (where ever applicable) to the point of payment and back to the payment gateway where it was paid from.

We will try our best for quick refund but it can take up to 6 weeks to process the refund in normal circumstances, for disputed matters it may take longer.

In these “we”, “us”, “our” refer to BookYourTours and “You”, “them” and “travelers” refers to the customer visiting the website.

Any dispute/ difference arising from/out of or in relation to Cancellation shall be subject to the exclusive jurisdiction of the courts in Kanpur, Uttar Pradesh, India.

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